logo Sign Up
Login Sign Up

Terms & Conditions

Please read these Terms and Conditions carefully before using our platform. By accessing or using our site, services, or any content provided on it, you agree to be bound by the following terms.

Acceptance of the Terms

  1. These Terms and Conditions govern your use of Mad Casino (the "Platform") and are a legal contract between us (Mad Casino) and each user ("you").
  2. By accessing the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.
  3. If you do not agree with any part of these Terms, please refrain from using our service.

Eligibility Requirements

  1. You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Platform.
  2. You are responsible for ensuring that you comply with all applicable laws and regulations in your territory.
  3. By accessing the Platform, you represent and warrant that:
    • You have reached the minimum age required by law;
    • You have not been suspended or banned from using similar services.

Geographic Restrictions

  1. We reserve the right to restrict access to our service based on your location. Your use of the Platform constitutes consent to any applicable geographic restrictions.
  2. If we determine that you are accessing the Platform from a jurisdiction in which such access is restricted, we may block or limit your ability to access our services.

Account Registration Rules

  1. To create an account with us, you must provide accurate and complete information about yourself as required by our sign-up process.
  2. You agree to maintain up-to-date and true account information.
  3. We reserve the right to refuse registration for any reason and at our sole discretion.

One-Account-per-User Policies

  1. Each user is entitled to only one active account with us.
  2. Using multiple accounts or sharing your login credentials with others may result in suspension, closure of all affected accounts, and/or other sanctions as described below.

Identity Verification and KYC

  1. We may request documentation from you to verify your identity (KYC) for regulatory compliance purposes.
  2. You agree to provide accurate identification documents when requested by us.
  3. Failure to comply with our ID verification requirements may result in the suspension or closure of your account.

Account Accuracy Obligations

  1. Ensure that all information provided during registration and while using our Platform is true, accurate, complete, and up-to-date.
  2. Keep your password secure; we are not responsible for unauthorized access to your account caused by you failing to maintain proper security measures.
  3. Notify us promptly of any discrepancies or inaccuracies in your account.

Account Security Responsibilities

  1. You must use strong passwords that are difficult for others to guess, and keep them confidential.
  2. Your device should have appropriate virus protection software installed when accessing our Platform through the internet.
  3. Report any suspicious activity concerning your account immediately by contacting us.

Restricted Behaviour and Prohibited Activities

  1. Any form of cheating or attempting to manipulate gameplay is strictly prohibited and may result in immediate suspension, closure of all affected accounts, and/or other penalties as described below.
  2. No unauthorized device access, remote control, or hacking of our systems is allowed.
  3. Spamming, phishing, virus transmission, or engaging in any type of malicious activity through the Platform is not permitted.

Multi-Accounting and Fraud Prevention

  1. We may use various methods to monitor for suspicious patterns indicative of multi-accounting, including but limited to IP blocking, account linking, or transaction tracking.
  2. Engaging in fraudulent behavior on multiple accounts will result in permanent bans from all platforms owned by us, along with possible reporting to law enforcement agencies.

Bonus and Promotion Rules

  1. These Terms incorporate terms related to promotional offers (bonuses) made available through the Platform.
  2. You agree to adhere to specific bonus rules outlined for each offer; failure to comply may result in cancellation or nullification of such bonuses.

Wagering and Gameplay Conditions

  1. Your bets, stakes, or wagers are binding when placed using our system.
  2. Some games on the platform have minimum/maximum bet requirements that will be prominently displayed before you place a bet; adhere to these limits.

Bonus Abuse Prevention

  1. Any form of bonus exploitation shall be prohibited and considered abuse (for example: betting patterns, automated tools).
  2. In case of detected abuse, we reserve our right to withdraw bonuses, reverse any winnings or make them voidable as described below.
  3. Specific guidelines are listed for each promotion/bonus to avoid confusion.

Deposits and Withdrawals

  1. We offer a variety of payment options on the Platform; some restrictions may apply depending on your location/available methods.
  2. For more information, visit our deposit/withdrawal page.

Verification before Withdrawals

  1. You must verify your account information in order to process withdrawals (KYC procedure).
  2. We may request further documentation for verification purposes as required under regulatory guidelines; you agree to provide accurate identification documents at this time.
  3. Any withdrawal requests from inactive accounts or with unclear payment details will be put on hold until such issues are resolved.

Processing and Review Procedures

  1. All withdrawal transactions undergo internal review before being approved.
  2. Where a delay occurs in processing your request, it may stem from the verification process to comply with anti-money laundering regulations.
  3. Additional paperwork might be required for non-European Union (EU) players to ensure we are able to follow applicable legislation.

Responsible Gambling Expectations

  1. We encourage all users to play responsibly and seek help if they feel like their gambling is negatively impacting daily activities or personal finances.
  2. We offer tools such as self-exclusion, reality checks, deposit limits, session time reminders; please find these options in the Platform’s designated sections.

Self-Exclusion and Account Restrictions

  1. You can exclude yourself from our service using the built-in "self-exclude" function within your account settings.
  2. In this case, we will not allow access to or interaction with any other related accounts owned by you.
  3. Your exclusion may last for an agreed-upon period (typically 6–12 months), after which it can be extended if desired.

Game Fairness and RNG Systems

  1. All games on our Platform are tested by independent third parties regularly; results show randomness within a probability of 99%.
  2. Our Random Number Generators (RNG) adhere to the latest standards for ensuring fairness in all types of online gaming.
  3. Any suspected cases of cheating or manipulation will result in immediate review and rectification if necessary.

Technical Interruptions or Voided Gameplay

  1. Although we strive for 100% uptime, you acknowledge that occasional technical difficulties may arise due to factors beyond our control (for example: server overload, platform maintenance).
  2. If such an event occurs during your gameplay, please contact customer support who will inform you whether a voiding of bets occurred.

Suspension or Closure of Accounts

  1. We reserve the right at any time with immediate effect without prior notification:
    • To suspend account(s) under suspicion for non-compliance with rules or anti-money laundering procedures;
    • To close inactive accounts (those not accessed after 6 months).
  2. Before a decision is reached to restrict access, we will inform you of our intentions.

Intellectual Property and Platform Ownership

  1. Our platform, as well as all related trademarks and service marks, belongs solely to Mad Casino.
  2. All rights reserved; unauthorized use of any materials from this site may be considered infringement under international copyright law.

Limitation of Liability

  1. While we strive for accuracy, completeness, or fairness in our provided games/services, your use does not give rise to a claim of implied warranty.
  2. Mad Casino (including its officers/directors/employees) assumes no responsibility towards users that are exposed to or derive financial benefit from content featured on this site.

Modification of Terms

  1. Changes made by us will be announced via the Platform as necessary, but may also include direct notifications when modifications directly affect your account.
  2. It's up to each user's discretion whether they accept new terms; if an update causes issues with services currently enjoyed (e.g., losing bonuses), alternative measures will usually be taken into consideration.

Contact or Support Guidance

  1. Our dedicated support team is available through the live chat function at any time during opening hours, ready to answer your questions/concerns.
  2. You can also reach them by contacting our email address found in the help section; each query response should follow a reasonable timeframe considering your account and services.

Applicable Licensing or Regulatory Oversight

  1. Mad Casino is committed to regulatory compliance throughout its operations globally (see details below for jurisdictions included).
  2. Please note, certain territories may have different rules applied due to local laws concerning gaming activities - you agree that our guidelines here supersede those elsewhere whenever possible under applicable legislation.